CS Manager

Seoul Office

Position: CS Manager

🦄 3i inc is hiring now!

주식회사 쓰리아이는 혁신적인 기술과 창의성을 바탕으로 29개국 이상의 국적을 가진 120여명의 직원들이 모여 https://getpivo.com 와 https://beamo.ai 를 개발하고 서비스하며 HW/SW 와 SaaS 개발을 동시에 하고 있습니다.

창업 이래 2018 ICT 스마트 디바이스 대상, 2018 위치기반서비스 최우수상, 2020 아기유니콘기업, 2022 예비유니콘기업 선정 등 다양한 기관에서 서비스와 제품의 독창성 및 기술성을 인정받으며 매년 6-7배씩 폭발적인 성장을 이어가고 있는 쓰리아이는 #예비유니콘 에서 #유니콘 으로 도약중입니다!

성과와 능력에 따른 스톡옵션 및 보너스 제공, 급여 인상 등으로 함께 같은 꿈을 향해 달려온 모든 팀원들에게 사업의 성과를 함께 나눌 것입니다. 저희와 함께 세상을 혁신할 인재를 모십니다.

🔍 Learn more : www.3i.ai / www.getpivo.com / www.beamo.ai/

주식회사 쓰리아이는 강북 및 강남 오피스에서 운영합니다.
•메인 오피스: 마포 상암동
•테크 오피스: 강남 신논현 이전

[What you will do]
Responsible for the overall results of the CS team, improving the process and infrastructure, plus hiring, training, and retention of support employees
Focus on customer satisfaction.
Supervise CS team and develop policies and procedures
Develop goals (KPI etc) and report the progress
Manages the schedule of the CS team members: days off, holidays, peak seasons, sick leave, manage the weekend shift
Informing the team of all new information related to products, procedures, and trends
Create internal and external educational materials in the form of help content, solution articles, and automated chat bot etc.
Develop a deep understanding of the Pivo Software and Hardware to help customers troubleshoot and navigate through processes
Share feature requests and feedback with our Product, Engineering, Logistics, and Sales teams regarding product and service improvements

[What we expect from you]
Over 7 years experience
Fluent English proficiency
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Be an advocate of high-quality standards, conflict resolution, and customer experience excellence
Calm and Empathetic - ability to adapt to any situation by personalizing responses and educating our community
Work successfully in a team environment as well as independently

[It is a plus if you have]
Experience with Zendesk, Agora, Shopify, Naver Store or similar platforms
Ideally experience in Sales, Customer Success, Account Management, or another client- facing role
Other languages are plus: German, Dutch, French, Italian, Spanish, etc.
Experience in working with complex, multi-divisional, multi-geographical customers

혜택 및 복지
[At 3i, we offer]

Lunch allowances
Employee stock options can be offered depending on the position
Incentives given based on the company profit, growth, and individual performance
Monthly MVP awards
Employee long service award
Annual health check up program
Freedom with clothing
Gifts provided on special days
Lunch allowances
Overtime meal allowances
Discounts on company products for employees
3i Snack Bar

*The hiring process can be changed by position and reference check also can be included in the process.





CV Screen


or coding test

(if applicable)

*The hiring process can be changed by position and reference check also can be included in the process.

13F, R&D Tower, Nurikum square, 396,

World Cup buk-ro, Mapo-gu, Seoul

Republic of Korea



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